Consumer duty - Connected Car Finance

Providing support in a time of significant regulatory change

From the publication of the Financial Conduct Authority policy statement and final guidance in July 2022, to the requirement to have implemented its requirements by July 2023, the new Consumer Duty principle for business dominates our regulatory landscape.

As with other firms in our sector and others, we have been tracking developments and working to ensure we meet the new requirements. We are also committed to helping you now and on an ongoing basis.

We have provided links to some useful resources below, please use these and we hope they assist in your consumer duty implementation.

Supporting Guides

FCA guidance on Consumer Duty

FCA website Consumer Duty pages

'Dear CEO' letter

Connected Car Finance Price and Value Assessments

A breakdown of information provided by our lender panel to fulfil the four outcomes defined in the Consumer Duty Framework.

Get in touch to see how we can connect you with better finance options…

Get in touch

0161 406 3942

How to find us

Unity House, Bird Hall Lane,
Stockport, SK3 0UX

Privacy Policy | Complaints Handling Procedure | Dealer’s Login | Consumer duty

Legal Stuff

We are a credit broker and not a lender.

Connected Car Finance is a trading style of DSG Financial Services Ltd. DSG Financial Services Ltd is a company registered in England & Wales with a company number 02313903. Our VAT registration number is 322 3523 42. DSG Financial Services Ltd is authorised and regulated by the Financial Conduct Authority under firm reference number 649675.

We can introduce you to a limited number of lenders and their finance products. We are not an independent financial advisor; we will provide details of products available, but no advice or recommendation will be made. You must decide whether the finance product is right for you. We do not charge you a fee for our services. Whichever lender we introduce you to, we will typically receive commission from them (either a fixed fee or a fixed percentage of the amount you borrow). The commission arrangements we have in place vary, depending on how you are introduced to us and with which lender we are able to place you with. When you are introduced to us by a motor retailer, we may be paid a flat fee, regardless of the interest rate you pay, finance product, length of agreement, or amount of finance. We may also be paid a fixed rate of commission, calculated as a percentage of the amount of finance. We will always introduce you to the most suitable finance lender offering you the most appropriate finance product for your needs, and at the best interest rate possible (which is determined by the finance lender) based on the commission we are paid and by your credit profile. The amount of commission we receive and pay, and your credit profile, will impact the amounts you pay under your credit agreement. In both cases, we will pass a proportion of the commission paid to us to the motor retailer that introduced you to us. We may also be paid, and pay the motor retailer, higher commission depending on the type and age of vehicle or based on the finance product you are provided with. In these cases, commission levels vary based on the levels of work required to be undertaken by us and the motor retailer. Whilst we may receive higher levels of commission based on the finance product you are provided with, this is always based on the level of work required in relation to the particular product and we will not seek to secure finance products that are not suitable for your needs.

We may select a lender which is part of our group (Unity Auto Finance Ltd). We will only ever select this particular lender from the panel available to us if it is in your interests and is the most appropriate lender for your particular needs.

If you would like to know how we handle complaints, please ask for a copy of our complaints handling procedure, or click here. You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at www.financial-ombudsman.org.uk

Connected Car Finance is a part of the DSG Group, a collective of fintech companies providing car finance solutions to the UK’s businesses and individuals.

DSG Group are: Igneous Asset Finance | leasing.cars | Magnitude Car Finance | Unity Auto Finance | DSG Finance